Once you’ve found your swap and made it through the swapping process, you can get moving! When it comes to moving house though, it’s not just about the big things… there can be so many small details to remember. It’s no wonder that there are some things that slip minds. We’ve written this guide to work as a helping hand on moving day.
We can’t deny it - moving house is a stressful experience and when you add pets into the equation, it can take it to another level.
This week we’re chatting with our Team Leader, Nirvana! She’s just come back from maternity leave, so we’ll be talking about how she’s been getting back to grips with working life, what she loves about working on HomeSwapper and how her team have been making her proud…
We've been really busy the past couple of months creating a new Help Centre website for all tenants who are either using, or thinking about using HomeSwapper. And we’re now very pleased to say that it’s launched!
You’ve been chatting to another swapper for a while, you both like the sound of each other’s homes on paper and the pictures look good… time for that all-important viewing! But how to prepare?
Across the Help Desk team most of us are ‘product champions’, which means we have one specific Housing Partners product that we specialise in
As all active swappers will know, back in September 2018 we started to make updates to the HomeSwapper site in order to persuade some swappers to use the site better. Here we look back at how these changes have made a difference to how the site is being used.
We’ve all heard stories of tenants finding a swap, only to be let down at the last minute; even when a council or housing association approves a mutual exchange they can still fall through.
With passwords needed for almost everything we do these days, it can be easy to forget one from time to time! But on HomeSwapper if you do, don’t worry! It’s very easy to reset it to something more memorable… and here’s how:
In a nation divided by whether you pronounce it ‘scone like moan’ or ‘scone like gone’, whether the milk goes in before or after the tea, as well as the more serious stuff, there is one thing almost all of us agree on: We love the NHS.
Over the past 30 years, technology has been changing the way we live and in more recent times, it’s also been transforming the way we work. As part of this change, running a business from home is becoming more and more common.
This week we’re bringing you the second in our Meet the Help Desk series with HelpDesk Support member, Abi. We chatted with her about why she loves her job, what the HomeSwapper tenants mean to her and her own experiences with social housing.
If you’ve changed your mind about the areas you’d like to live in, then don’t worry – we’re really flexible! Our simple guide will show you how you can update the locations you put in at the start, whether you want to add to them, delete some, or change them completely.
Anne works for one of the landlords who have signed up to HomeSwapper. She helps their tenants find out all about HomeSwapper - a job perfect for her, as she herself has used HomeSwapper to find a new home in the past. Read her story here.
Back in October, we asked our community of swappers for some advice on how we should think about changing the badges system to make HomeSwapper work better for them. We had a great response and some really helpful suggestions.
It’s getting frosty out there and along with the festive atmosphere, we also know that it’s this time of year when energy bills can soar. We’ve put together a quick guide on tips and tricks to help you keep those energy levels down.
It’s the first in the Meet the Help Desk series and we’re kicking it off with Team Leader, Debbie Yeomans. She’ll be telling you all about her day-to-day activities, what she’s responsible for and her love for HomeSwapper!
We sometimes hear stories from the landlords signed up to HomeSwapper that really touch our hearts and make us glad to come to work in the morning. Most recently, we were chatting to David from Walsall Housing Group who had this to tell us...
The HomeSwapper Help Desk are a hugely important part of the HomeSwapper team; they’re the ones you’ll get in touch with if you want to talk through any technical difficulties, or if you’re confused by a process on the site.
You’ve gone through the sign-up process for HomeSwapper and your landlord is registered with us – great news! If your landlord approves your account, then HomeSwapper will be completely free of charge for you. At this point there can be a bit of a wait while your landlord checks your application to sign up to, or renew a HomeSwapper account and makes sure that you’re eligible. Every landlord is different, but in this article we aim to demystify the process and give you an idea of what’s happening with your application.
As social housing tenants, the Right to Buy scheme is open to many of you and if it’s a possibility, it’s a fantastic way of ensuring stability once you’ve found a home you love. Below is a breakdown to understanding the Right to Buy and if it might work for you.
Your safety is very important to us at HomeSwapper, so we’d like to remind you that safety is something you should always bear in mind during a property viewing. It’s very unlikely that you will come across any trouble, but we’ve put together a few tips to make sure that you stay happy and safe during your viewings.
The weather is getting chillier, Christmas presents are appearing in shop windows and it won’t be too long before the Christmas street lights start going up… the countdown to the 25th December is officially on!
So, you’ve found your swap, you’ve gone through the landlord approval process and you’ve finally moved house. There’s just one last step – closing your HomeSwapper account. This is important, so that other swappers still out there looking for their new home don’t consider your old advert as a possible swap.
You’ve found the swap you wanted – congratulations! So, what happens next?
Your advert is the first impression a potential swapper will have of your home, so it’s important that you make it great!
The property description in the ‘additional information from tenant’ section on your advert is where you’ll have the chance to explain why somebody would want to swap tenancies with you.
Here at HomeSwapper, we understand how the idea of mutual exchange can seem daunting to some swappers… finding that swap, going through the legal processes and finally, moving house. On top of this, there are many new technical terms to understand when it comes to mutual exchange. We recently heard from one swapper, who told us how much more difficult this makes the process. We want to help our swappers as much as possible, so we have created a simple guide to the new vocabulary you can expect to see.
At HomeSwapper we had become aware of an issue that swappers were having with ‘timewasters’; other users who weren’t responding to messages or were not active users of the swapping service
HomeSwapper is the UK home of mutual exchange and we’re constantly impressed by the knowledge of our tenants on the subject. For those new to swapping though, there can be a lot to learn, so we wanted to write this article as a helpful guide to what mutual exchange really means…
Many swappers use the HomeSwapper messaging function every day to interact with other swappers. For those that aren’t as familiar with messaging through HomeSwapper, we’ll be taking you through how to use the messaging function in a simple step-by-step guide.
We find that the best advice on how to make the most of HomeSwapper comes from those with experience, so we asked successful swappers what their advice would be for users new to the HomeSwapper site. Here’s what they had to say…
This week’s article on how to use the HomeSwapper site takes a look at setting up the match filters for the home you’d like. We’ve put together another step-by-step guide to make sure you’re getting the most out of our matching system.
The second in our series on how to use our HomeSwapper website, looks at how to create a MultiSwap. We have put together a step-by-step guide to help you form a chain of swappers.
Over the next few weeks we will be writing a series to guide all swappers on how to use our HomeSwapper website. Step number one is registering for HomeSwapper. While this may seem like a simple step there are some common mistakes that we can help you avoid. Read on for our step-by-step guide:
Every day on HomeSwapper we see users looking to swap for a property with a little more space, usually to accommodate a growing family. This means that there are always plenty of smaller properties available for swapping into. If downsizing isn’t something you’ve considered before, now might be the time to have a think about just how much space you really need - it could be just the thing to help you find that all-important swap. Below we have listed just some of the reasons to downsize your property…
Our Help Desk hears from many of you each day and is always happy to answer your questions. We asked them about the most common questions they get from tenants and this is what they had to say – it might just help you with an answer you’ve been searching for!
So, you’ve found your swap and you’re moving house – congratulations! Once the checks have been made and the paperwork is signed you can begin your moving preparations. But where to start?? We understand that there isn’t usually a lot of time between finalising the paperwork and the moving date, so we’ve put together our top tips for an easy move.
We know that many of you are searching for your perfect home and after our series on ‘How to be a successful swapper’ you’ll be all set on what you need to do to make your home and advert look the best they can. But how do you know what to look for when viewing other people’s homes? What are the most important factors and what do you really have to think about? Here we’ll be taking a look at the key things to check and look out for.
Facebook is a great tool for reaching as many people as possible in a short space of time. People tend to check in on their Facebook account at least once a day, so if you want your voice to be heard, this is one way of reaching other swappers.
We want nothing more than to see you have a successful HomeSwapper journey. One of the key things that can help is how your advert looks - and there's nothing better for this than including some great photos of your home!
Our third and final article on how to be a successful swapper looks at working with other swappers and how to get the most out of these interactions. Keep the tips below in mind and good luck with your search!
Our second in the series of top tips in successfully swapping your home looks at choosing good swap criteria. This is such an important part of finding your new home - not making the most of the search function on HomeSwapper can be the biggest reason for a lack of matches. Check if you're taking these simple steps as they can make all the difference!
Have you heard about our HomeSwapper Matches app? If you haven't, it could be just the thing to simplify your search for the perfect home. The free app brings together your matches and messages into one central location, meaning that you can contact potential swappers whilst on the go!
We’ve put together a series of top tips that we hope will help you make a swap. In the first one we’re taking a look at your advert - a few extra touches can make a big difference to the way other swappers view your home.
Here are our top 10 tips for a successful swap.
Read our frequently asked questions to learn more about a home swap.
HomeSwapper, the UK’s most popular mutual exchange service, has helped more than 260,000 families and individuals swap their homes over the last 10 years, saving their landlords £200 million on potential voids. But what does mutual exchange mean?
Badges are a great way for you to identify quickly what type of swapper another user is. The badges currently available to earn are...
90% of successful swaps in 2016 had at least one photo of the home.
April 6th 2017 – Tax Credit and Universal Credit benefits restricted to just 2 children per family. This is expected to affect one million families in the UK.
April 3rd 2017 - changes to Universal Credit means parents go back to work when child is 3yrs, not 5yrs.
April 1st 2017 - ESA being chopped from £102 to £73 a week for new claimants.
April 1st 2017 - 18-20yr olds will no longer be entitled to Housing Benefits
This week guest blogger Rachel writes her tips on how to protect your home when mutually exchanging.
March signals the start of spring. Here is some advice to give your advert a bit of a spring clean.
There are, by law, only 10 reasons why a council can refuse a swap. The most commonly used reasons are that an applicant is subject to a ‘Notice of Seeking Possession’ or they want to move to a property which is much bigger or smaller than they actually need.
You’ve spent loads of time on HomeSwapper, probably done plenty of viewings, and you’ve finally found a swap… so what happens next?
Pay to stay policy cancelled.
Is your account awaiting approval? Does your account need renewing?
To help with the number of enquiries that are being made by our users we are turning swapper central into a hub of answers for your convenience.
What is the benefit cap?
The benefit cap is the limit on the total amount of benefit a household can receive from the government. People must be of working age (between 16 and 64 yrs.) to be subject to the cap.
How to add and save new locations on your HomeSwapper account.
Step by step guide: how to record your swap on HomeSwapper
Hundreds of thousands of children are living in homes that are too small to allow them space to sleep comfortably, to enjoy normal standards of hygiene and privacy or room to do their homework.
HomeSwapper member Boston B discusses the impact of the Housing and Planning Act 2016
Housing Association tenant Lizzie Spring is part of a national network of tenants, housing organisations and politicians who write and campaign for decent homes for all.
Have you ever found that dream home to then have it taken away? Have you ever had your time wasted and been dragged along on a promise of a swap?
Well I have.
We’re really keen to hear from people who’d like to write for us about pretty much anything to do with being a social tenant.
Moving home is one of the biggest changes you can make, and it’s really important to do it right. When swapping, especially if you’re keen to get out of where you’re living, it can be easy to get swept away in the excitement and forget the practicalities. Here are our top 10 tips for a successful swap.
If you’re new to swapping, you might find it a bit daunting. Our swappers have come up with the top tips below for successful swapping. We hope you find them useful!
The following information has been compiled using publicly accessible sources. We can’t give individual benefit advice, however, we do recommend using the benefit helpline and websites listed at the bottom of the page, and speaking directly to your landlord if you have concerns.
Under government rules, if you have more bedrooms than they say you need, your home will be classed as too big for you. If this is the case, you may lose some or all of your housing benefit through the bedroom tax.